Applies to:
Professional Hosting
Difficulty:
Easy
Time Needed:
5 Minutes
Introduction
When your mail client connects to our mail servers to pick up your email, it uses authentication in order to keep the contents of your email secure. There are various forms of authentication for email, including “CRAM-MD5 authentication”, which is an outdated authentication protocol.
In this guide we will look at how to check if you are using CRAM-MD5 authentication, and how to change it to a more up-to-date and secure protocol.
Table of Contents
Updating authentication in Outlook
Step 1
Open Outlook
You’ll need to open Outlook by clicking on the Outlook icon
STEP 2
Choose ‘File’
Once Outlook has opened, click on ‘File’ from the main menu.
STEP 3
Choose ‘Account Settings’
Then click on ‘Account Settings’
STEP 4
Choose ‘Change’
Then click on the option labelled ‘Change’.
STEP 5
Set ‘Outgoing server (SMTP)’ authentication
Locate the section labelled ‘Outgoing server (SMTP)’, and the drop down menu below it, next to text that reads ‘Use the following type of encrypted connection’. Simply click on the drop down menu and choose ‘TLS’. The update the number in the text field adjacent to text that reads ‘Outgoing server (SMTP)’, to 587. Click ‘OK’to save your settings, and you have successfully updated your authentication settings.
Updating authentication in Mac Mail
STEP 1
Open Mac Mail
Firstly, you’ll need to open Mac Mail by clicking on the Mail icon, in your dock.
